Privacy Policy

1. Introduction

Sesame Pool Services ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website jacuzzipoolrepair.com.sg and use our jacuzzi, sauna, steam room, and pool repair services.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We may collect personally identifiable information that you voluntarily provide to us when you:

• Fill out our contact form
• Request a quote or service appointment
• Contact us via WhatsApp, phone, or email
• Subscribe to our newsletter or updates

This information may include:

• Name
• Mobile phone number
• Email address
• Physical address (service location)
• Equipment brand and model information
• Service request details

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website
• Date and time of visit

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and maintain our repair services
• To process service requests and appointments
• To communicate with you regarding your service inquiries
• To send you confirmations, invoices, and service updates
• To respond to your questions and provide customer support
• To improve our website and services
• To send promotional communications (with your consent)
• To comply with legal obligations
• To detect, prevent, and address technical issues or fraudulent activity

4. Legal Basis for Processing (PDPA Compliance)

We process your personal data in compliance with the Singapore Personal Data Protection Act (PDPA). Our legal bases include:

• Consent: You have given clear consent for us to process your personal data for a specific purpose
• Contract: Processing is necessary for the performance of a contract with you
• Legal obligation: Processing is necessary to comply with the law
• Legitimate interests: Processing is necessary for our legitimate interests (e.g., fraud prevention, direct marketing)

5. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

5.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you, including:

• Parts suppliers and manufacturers
• Payment processors
• Email service providers
• Website hosting providers

These third parties are obligated to keep your information confidential and use it only for the purposes we specify.

5.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, government agencies).

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Service records are typically retained for:

• Active customers: Duration of service relationship plus 3 years
• Inactive customers: 7 years for warranty and legal compliance purposes
• Marketing data: Until you unsubscribe or request deletion

7. Your Rights Under PDPA

Under the Singapore Personal Data Protection Act, you have the following rights:

• Right to Access: Request copies of your personal data
• Right to Correction: Request correction of inaccurate or incomplete data
• Right to Withdraw Consent: Withdraw consent for data processing (where consent is the legal basis)
• Right to Data Portability: Request transfer of your data to another service provider
• Right to Object: Object to processing of your personal data for direct marketing

To exercise these rights, please contact us at book@jacuzzipoolrepair.com.sg or call +65 9856 2518.

8. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL encryption for data transmission
• Secure servers and databases
• Regular security audits
• Employee training on data protection
• Limited access to personal data on a need-to-know basis

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.

9. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance user experience. Cookies are small files stored on your device that help us:

• Remember your preferences
• Understand how you use our website
• Improve website performance
• Provide relevant content and advertisements

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

10. Third-Party Links

Our website may contain links to third-party websites (e.g., Facebook, parts suppliers). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

12. International Data Transfers

Your information may be transferred to and maintained on servers located outside of Singapore. By using our services, you consent to the transfer of information to countries outside Singapore, which may have different data protection laws.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last Updated" date
• Sending you an email notification (for significant changes)

We encourage you to review this Privacy Policy periodically for any changes.

14. Contact Information

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

15. Consent

By using our website and services, you hereby consent to our Privacy Policy and agree to its terms.